We're here to help

Need help? See our FAQ and tutorials below or get fast support by submitting your question or support request below. For faster assistance, call 877-394-3485

Need Support Outside of Our Business Hours?

If you need support outside of our regular business hours, please submit a support ticket by texting us at 88799. Text URGENT (space) and then your question. Example: “URGENT I’m out of credits, how can I add more?! Username: 888-888-8888” Please include your username, keyword you’re experiencing issues with and as much detail as possible on the issue. We’ll be in touch to resolve as quickly as possible.

Frequently Asked Questions

SMS messages have much higher open and conversion rates than other more traditional marketing strategies. If you’re considering adding SMS to your marketing strategy, you’ve most likely got some questions about how exactly SMS works.

A keyword is the word that a client or customer would text on their device to our short code (88799) to opt into your campaign or SMS Channel. Keywords are typically short and memorable and are related to your brand or product and don’t include any special characters. Example: Text BURGER to 88799

A short code is like a phone number, except “shorter.” Your customers will text your keyword to a short code to opt into your SMS campaigns. iZigg’s short code is 88799, so, for example if your keyword was PIZZA your customers would text PIZZA to 88799 to opt in.

An SMS (text) message can be up to 160 characters long. This is mandated by carriers, not the platform. You can send a message longer than 160 characters and it would simply count as two messages.

SMS is VERY fast, and your subscribers will receive the messages you send out within seconds from the time you click send. 98% of all text messages are opened and 90% of messages are opened within 3 minutes. With numbers like those, you can see why SMS is so successful.

Sending messages is easy with iZigg’s cloud based communication platform. You can log into our platform from anywhere in the world with an internet connection and send your messages. You can also sent to your database right from your device making running your business and delivering messages on the go easier than ever.

SMS is the most economical marketing medium available to marketers and business owners today. Being that it is so user friendly and simple to you, a business owner can run their own campaigns without having to hire someone to do it for them. iZigg’s rates in particular are some of the lowest rates available today. We have monthly SMS plans that fit every business’s needs – small to large and even enterprise.

With our platform, you can create automatic message responses that are sent to a new subscriber whenever they text your keyword. Further more, you can create drip campaigns – a chain of time released automated responses that are delivered after someone opts in for the first time.

Transferring your SMS services to iZigg is easy! Our support team will assist you with the process. All you’ll need to do is download your data from the platform you’re transferring from and our support team will help you setup your new account and get your data uploaded to iZigg. The process is very quick.

Can’t find what you need? Our award-winning customer care team is here.